Terms of Service

Privacy Policy

The personal information that you provide on our website will only be used to communicate with you and to fulfill your order. We will never share or sell your information to any third party.

Pricing Policy

Pricing on our website represents the full retail price in USD and does not include postage, shipping or applicable taxes or rush fees. All prices listed on our website are subject to change without notice and custom orders are applicable to custom pricing.

Payment and Cancellation Policies

Pen Station Calligraphy LLC accepts payment in the form of cash, Zelle Transfer, Venmo, and personal checks.

50% of the total project cost is due in order for the project to commence and the remaining 50% of the cost is due prior to the finished project being shipped or picked up. Projects will not begin without a deposit or be released to the client without the full amount paid.

 

Pen Station Calligraphy LLC is not responsible for delays resulting from client nonpayment or negligence in supplying the necessary materials. In situations where timing is of the essence, delays caused by nonpayment or non-submission of materials will result in a fee of 5% per day. 

In the situation where a job was released to the client without final payment, payment is due as soon as possible.
Nonpayment will incur late fees, which will increase incrementally (5% for each day the invoice goes unpaid.) 

 

The client is responsible for supplying or covering the cost of the following items unless otherwise noted:
 

  • Envelopes

  • Place Cards/Escort Cards 

  • Special Order or Custom Mixed Ink 

  • Custom Color or Size Paper 

  • Custom Wax Seal Stamps or Colors

  • Custom Ribbons or Other Decorative Items

  • Any Incurred Shipping or Postage Charges
     

We accept cancellations only if the project has not yet been started.
In the event that a project has been started (including materials purchased, sketches created, etc) and the client wishes to cancel the project, the client is responsible for reimbursement for all materials purchased and will forfeit the 50% deposit.